If you use one of Bitdefender’s security packages, you’ll get a free version of the VPN service, which is a great bonus, as long as you don’t exceed the strict data transfer limit of 200 MB per day. However, if you are willing to pay for a Bitdefender Premium VPN license, you’ll have access to more than 1,300 servers in over 30 countries, with no data limit.
It’s worth noting that while Bitdefender Premium VPN uses Hotspot Shield technology in the form of the Catapult Hydra protocol, the application itself was completely developed by Bitdefender itself. Moreover, Bitdefender has confirmed to us that user data is not shared with Hotspot Shield or its parent company, which is definitely good news.
However, despite being a full-fledged service in its category, can Bitdefender Premium VPN really compete with the best VPN services on the market? Read on to find out in our Bitdefender VPN review.
One of the main reasons to read a review is to learn about its features. Bitdefender VPN is a simple product with the following features.
- Custom applications for 4 major operating systems.
- Strict traffic logging policy
- Internet kill switch
- Automatic connection is activated when you connect to P2P file sharing applications or public/unsecured Wi-Fi networks.
Many VPNs from antivirus companies consistently fail when it comes to connection speed. The Bitdefender VPN suffered the same fate. I tested their connection speeds on 6 random servers and they were all well below 70%. That’s not very good.
These are the three servers I tested it on:
- United States
|Server Location||Ping||Download Speed||Upload Speed|
Overall, the Bitdefender VPN wasn’t even able to beat my connection speed of almost 50% of the base speed. I tried a few more random server locations and couldn’t even beat the ones listed above.
|1 Month||1 Year|
More information on pricing can be found in Bitdefender’s VPN pricing guide, but for a quick overview, the table below should suffice. We opted for a one-year subscription to save 20%, and we recommend you do the same, but don’t forget about the seven-day trial!
Bitdefender’s server list covers 27 countries, but is mostly concentrated in Europe. There are five server locations in Asia
- Hong Kong
- Indonesia Indonesia
There are also two server locations in South America, one in Argentina and one in Brazil. It’s pretty weak if you plan to connect from the region, but unfortunately, it’s still a better performer than many other providers offer.
Coverage of the North American continent is good. Mexico, the US and Canada all have their own servers. However, you should expect these large countries to be slow due to the lack of citywide options.
The remaining 15 locations are all in Europe. So if you connect from this region, you’ll have pretty comprehensive coverage. There is a UK server site that allows access to BBC iPlayer.
There are no Bitdefender VPN servers in Africa, the Caribbean or the Middle East. If you connect (or want to connect) from these regions, you can expect pretty poor performance.
Bitdefender does not publish the number of servers or IP addresses it maintains. We can assume that it operates at least 27, but beyond that it’s hard to estimate.
Have you heard of “Hotspot Shield?” If so, you know it’s notorious for storing user data and selling it to the highest bidder for a pittance. Well, Bitdefender is based on the same engine and uses the same principles.
That doesn’t mean they do the same thing, but it does make you wonder. You can’t help but do the math, and the results are definitely not quite what you expected.
As for the specific encryption protocols and security measures, I know as much as you do, and it’s complete nonsense. They don’t do a good job of informing users and potential customers.
Weblogs, that’s the nuts and bolts, and that’s just the aspect they don’t know much about. For simplicity’s sake, we can assume they don’t keep a diary, but is that really worth the risk?
It’s about your privacy and your personal data. I don’t think we’re getting into a game of Russian roulette. The consequences could be disastrous. It’s better to be safe than sorry.
Confusing and unclear privacy policies and vague encryption protocols work against them. And it does a lot for their overall reliability.
Customer service: Live chat, Phone lines, Email, etc
Bitdefender offers some of the best customer service of any VPN. Exactly what you need
- 24/7 live chat
- 24/7 phone lines
- Email support tickets
- 24/7 Support Email Support
This is a customer benefit for one of the most well-known cybersecurity companies. Bitdefender’s resources allow them to offer 24/7 phone lines for English-speaking users. There are also working hours in major markets such as Brazil, Germany, France, Spain and Japan.
Bitdefender’s knowledge base is well organized and easy to navigate. It starts with popular articles and includes FAQs. If you don’t find the answer there, you can go directly to the lively and organized forums. You can check out the popular tags, choose from six categories, or just use the search.
Pros and Cons
- Extensive customer support options
- Powerful security and encryption features
- Handy if you already have Bitdefender Antivirus
- Unlock Amazon Prime Video, BBC iPlayer, and Disney+
- Almost no features
- Cannot be purchased separately
- Does not accept cryptocurrencies
- Does not accept private cryptocurrencies
- Cannot be unlocked from Netflix or Hulu
Frequently Asked Questions
When should I use Bitdefender VPN?
If you decide to use it – and we’re not saying you should – it’s the best option for those already using Bitdefender’s other products. If you have a premium VPN service, you can turn it on whenever you want to connect to the Internet through any application. If you use the free basic version with 200 MB of data volume per day, turn on the VPN only for potentially sensitive operations, such as sending files or shopping.
Is the Bitdefender VPN free of charge?
Bitdefender VPN is free with the higher-end Bitdefender antivirus packages, including Bitdefender Total Security, Bitdefender Internet Security, and Bitdefender Antivirus Plus. however. The free version only allows 200MB of data transfer per day and you can’t choose your own server.
Is Bitdefender Safepay really safe?
Bitdefender Safepay is a browser that allows users to perform financial transactions in a secure environment. It allows users to route all their traffic through Bitdefender VPN. It is very secure and runs all web applications in a “sandbox” function, while it also protects you from malware with a keyboard lock. Security is something that Bitdefender does very well, so we call Safepay a sure win.
Which VPN does Bitdefender use?
Bitdefender’s VPN is Hotspot Shield, another VPN company that gives its network to antivirus providers (McAfee and Cheetah Mobile are also customers). Hotspot Shield uses the proprietary Catapult Hydra protocol with 256-bit encryption.
Overall, Bitdefender is not the best VPN on the market. If you’re looking for a security product bundle, consider Bitdefender for the added benefits of a VPN.
But I wouldn’t say that it makes sense to buy a complete security bundle just to use a VPN, since there are many other VPN providers that offer a better service without the need to buy an antivirus solution.